LEGAL

Refund Policy

Effective date: July 15, 2026

1. Renewal

Manual payments do not renew automatically. Access ends when the purchased service period expires unless you arrange a new payment.

2. Refund requests

If you were charged more than once, did not receive paid access, or believe a charge was unauthorized, contact us promptly. Other refund requests should be submitted within 14 calendar days of the charge and are reviewed based on service usage, consumed lead credits, and the circumstances of the request.

3. Legal rights

Refunds required by applicable consumer law will be provided. Nothing in this policy limits rights that cannot legally be waived.

4. How to request a refund

Email luopanwei21@gmail.com with your account email, payment date, amount, payment reference, and reason for the request. Please do not send payment passwords or complete bank-card numbers. We aim to respond within three business days.

5. Processing

Approved refunds are returned through an agreed lawful payment method. Bank and payment-network processing times may vary.